COVID 19 and BREXIT
Please be aware the Royal Mail are currently operating anything from 3-10 days behind on some deliveries. We apologies for the delay, but it is something out of our control.
Please be aware as of the 1st January 2021 the new Brexit rules came into place. This is causing substantial delays to deliveries to Northern Ireland. Please bear with us as we resolve this.
We are currently offering free UK delivery on all orders. This may need to be changed to deliveries to Northern Ireland.
We use Royal Mail Second Class for all of our UK deliveries and most of our orders are delivered within 3-5 days.
If you require your order to be upgraded please let us know.
Order cut-off for all delivery services is 2pm (UK time). Orders placed after 2pm will be treated, for the purposes of delivery, as having been placed the next working day. We try our best to accommodate and be as flexible as possible, please contact us if you have any specific requirements.
Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 2pm on Friday will not be processed until Monday.
You can if you let us know, upgrade to special delivery for a flat fee of £6.95 for guaranteed next day delivery.
Special Delivery will be shipped via either UPS, Royal Mail Signed For and Royal Mail Special Delivery require a signature to confirm receipt.
If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained. If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is.
All delivery timescales are approximate and subject to availability.
The precise timing of a delivery cannot be specified.
International Shipping: WE ARE ALLOWED TO SELL INTERNATIONALLY. HOWEVER WE ONLY SEND TO COUNTRIES THAT WE BELIEVE LEGALLY ALLOW VAPING. WE DO NOT SEND ORDERS TO COUNTRIES THAT WE ARE AWARE HAVE BANNED VAPING.
Insurance – PLEASE READ
All our free flat rate and Royal Mail Signed for services are insured up to the value of £50. We recommend upgrading to the Royal Mail Special Delivery option for all orders over £50 as this covers goods up to £500 and is guaranteed next day delivery. We can only refund / replace goods up to the value of £50 if the Royal Mail Signed for option is chosen. If your order has not arrived within 3 working days please contact us with your order number immediately. If you require any clarification on the above please feel free to contact us by messaging us.